Q. Why should I book with your company?
A: Since 2002 we have worked to provide the best independent cruise ship excursions in the industry. We are cruise excursion pioneers, and experience matters!
We have earned our reputation for value, quality, and dependable and reliable services. Our large, loyal, ever-growing client base reflects our dedication to providing more private and personalized experiences.
We have participated in every tour on our site. Our partners in Paradise designed many tours, and we offer them EXCLUSIVELY. We have carefully selected the best excursions available in Cabo San Lucas.
We have the most experienced destination specialists to assist you in finding the best options to fulfill excursion needs and expectations. Our staff will work with you to help you get the most out of your visit to Cabo San Lucas.
Lastly, we are wonderfully warm and fuzzy people who appreciate your business and care deeply about our valued client’s experiences.
Q How can I book a Cabo San Lucas Cruise Excursion?
A: We invite you to review all of the many tours on our Cabo San Lucas Cruise Excursion site and submit requests for those tours that appeal to you. Along with these requests, you may note any specific questions or needs you may have.
Our response is NOT automated! We will review each and every request personally and respond promptly, advising if the tour is available and if so, providing additional tour details, including instructions on how to secure your excursion.
Q. Is reserving through your site safe?
A. Our site is fully safe and secure. We use the same high level of encryption as your online banking does. Your personal information is always kept safe and secure and never shared with a third party.
Q What happens after I make a reservation?
A. Once a secure form is submitted to reserve an excursion in Cabo San Lucas, you will receive a notification advising your reservation has been received and your Confirmation/Excursion Ticket is automatically processed.
Within 24hrs you will receive your formal Confirmation Ticket via email, which will contain all of your payment and meeting details. Upon receipt of your confirmation, we ask that you review your information and let us know if you require any corrections or adjustments or have any additional questions or concerns.
Your Confirmation Ticket will have all of your tour meeting times and locations and specific payment information. You must
follow the instructions provided on the confirmation to meet our guides for your reserved tours.
Your Confirmation Ticket will include local contact information for our guides should you require assistance upon arrival to Cabo San Lucas.
Prior to your arrival to Cabo San Lucas, you can go to Live Help or email us and count on immediate responses.
If, after 24hrs of making a reservation, you do not have your confirmation, please let us know. It may be that your confirmation has somehow ended up in your junk or spam folder. Sadly, it can happen!
You MUST print or save your reservation on your phone/tablet and present your Confirmation Ticket to our guides upon arrival to Cabo San Lucas, along with any balance owed for your tour.
In cases you do not have access to a printer, you may present this information from your mobile device. It is imperative you have your confirmation in hand.
Q. How far in advance should I book my excursion?
A: Because many tours have limited spaces, we encourage you to book as soon as possible. Many tours will sell out weeks and months in advance, especially during the peak times of the year.
Many return clients book up to a year in advance. By reserving their tour in advance, they guarantee their spaces and lock in “today’s pricing” for their future excursion.
Q. Can I make changes to my reservation?
A. If you need to make changes or cancel a tour, please contact our destination specialists via email or Live Help and let us know of any changes that you require. Within the terms of your reservation, we will be happy to make any necessary changes and respond promptly to all requests.
Q: Are the tours you offer the same as the ones offered by my cruise ship?
A. We do not sell the same tours your cruise ship offers. Though there are some similar tours on our site that are offered by your ship, you will find our quality options offer more value and flexibility and get you away from the masses on the cruise ship’s organized tours.
Q: Can I book your tours through my cruise line?
A: Our private and personalized tours cannot be booked through your cruise ship and can only be reserved in advance via our online reservations.
Q. Is Cabo San Lucas Safe?
A: Cabo San Lucas is one of the safest tourist destinations on the planet. The people of Cabo San Lucas are warm, friendly, and welcoming and take great pride in their country. The spirit of hospitality is widespread, and the local population genuinely desires you to experience the very best their paradise has to offer.
Q What Time Zone is Cabo San Lucas?
A: After the 2nd Sunday in March, when the United States “springs forward” to begin Daylight Savings, Cabo San Lucas is on Mountain Time. When the United States “falls back” on the first Sunday in November, Cabo San Lucas is then will be an hour ahead of Mountain Time.
This means that for ships that leave and stay on Pacific Time, Cabo San Lucas will be one hour ahead of your ship time unless your ship changes its clock to match Local Time. Please check with your ship when you board.
Confused? Don’t worry! Your confirmation emails will clearly note your tour in local time. We take great care to ensure your local tour time will work with your ship’s local port time and that we can get you safely to the tour in time and safely back to your ship prior to its sailing.
Q: Is there a risk of missing my ship by not booking through my cruise line?
A: Though your cruise line may advise that you assume that risk, the fact is, you will not miss your cruise ship by booking independently! Since 2002 we have never had a client miss a ship, and we never will.
We have measures in place to ensure that could never happen. We take great care to ensure all tours we secure for you will work safely within your port time. We will have you safely back to your ship long before it sails.
Should you miss a ship due to one of our tours, we will guarantee your meals, hotel, and transport to your next port of call. It is in your cruise line’s best interest to raise this fear. In reality, you have nothing at all to worry about. You will not miss your ship.
Q. How will I find your guides upon arrival to Cabo San Lucas?
A. Finding your tour guides upon arrival to Cabo San Lucas is safe and simple. Some tours will offer pick-up directly from or near your cruise ship port, while others require that you take a quick taxi to the stated meeting location.
Again, this process is SAFE AND SIMPLE. Your specific and detailed meeting instructions are is included with the Confirmation Ticket that is emailed to you after you make a secure reservation. You must have this information with you upon arrival to Cabo San Lucas.
Q Will my deposit be refunded if my ship is late or cannot make it into port?
A: If your cruise ship cannot make port for any reason, your deposit will be fully refunded. If your ship arrives late and you miss your tour. As a result, your deposit will be refunded. (Please note we can usually accommodate most all delays.
We kindly ask you to keep us posted so we can keep our guides advised of your delay) If you cannot make a tour departure due to a shipping delay or missed port, simply email us upon your return home to advise us, and your deposit will be refunded immediately.
Q: What if my cruise ship changes its arrival date during my cruise?
A: In the rare event that your ship’s itinerary changes during your cruise, we will, where possible, change your excursion to your new arrival date.
We do kindly ask that you contact us from your ship. All cruise lines have internet available, as do the ports you visit. Getting connected should not be difficult, and we appreciate a quick email to keep us informed of any changes that may affect your reserved tour.
Q. How can I contact you if I need help after my booking?
A: The LIVE HELP on our site is generally available 7 days a week, 365 Days a year from 9am to 5pm and beyond. If our Live Help is busy or unavailable, you can leave a message, and we will get back to you shortly.
Alternatively, you can email us and count on a prompt response to any specific questions or concerns you may have.
Q. Will my cruise ship dock, or is it tendered?
A: You will be tendered to shore in Cabo San Lucas. All ships are tendered to the Main dock. Your Tour Confirmation will have specific meeting details for your port of arrival.
Q: What is the best thing to do in Cabo San Lucas?
A: Cabo San Lucas has many exciting opportunities for adventure both above and below the crystal clear waters. Cabo San Lucas is world-famous for its snorkeling and scuba diving. Many clients enjoy a personalized tour of the entire Cabo with our Sailing, Whale Watching, and Private Cabo Sight Seeing Tours.
For thrill-seekers, there are ATVs or Off-road UTVs to explore the Baja! One of our most popular options is just to kick back and relax and enjoy the wonderful seaside amenities and services of one of our many exclusive Resort Day Passes. We have something for everyone!
Q: What language is spoken in Cabo San Lucas?
A: Spanish is the official language of Mexico, though ALL of our professional independent guides will speak to you in English. Some guides have developed a blend of English and Spanish we call “Spanglish”. (They won’t laugh at your Spanish if you do not laugh at their English)
Q: Can I spend US currency in Cabo San Lucas?
A: Though the official currency in Mexico is the Peso, US Dollars are still king and accepted EVERYWHERE for payment. From taxis to stores, local vendors, bars, and restaurants. It is recommended to have bills of smaller denominations.
Q- Will I need to take my passport or driver’s license on the tour?
A: It is unnecessary to bring your passport or driver’s license. (Unless you are reserved on a tour where you will be driving a vehicle) Your cruise ship identification is all you will need.
Q: Are gratuities included in the tour price?
A: Tips and gratuities are not included in your tour pricing. Tipping your guides is at your discretion and greatly appreciated. (And we hope, well deserved!) As a guide, guests generally tip anywhere 10%-30% % of their tour price, and above is suggested for good and exceptional service.
We guarantee a full refund of your excursion deposit if your ship can not make it into the port of Cabo San Lucas